Last Updated: June 2026
At Zarvela, each product is made and processed specifically for customer orders. Therefore, we follow the policy below regarding returns and replacements.
Replacement Eligibility
A replacement may be provided if:
- The product is damaged during shipping.
- The product has a manufacturing defect.
- The print quality is defective.
- An incorrect item is delivered.
All replacement requests must be submitted within 7 days of delivery.
Evidence Required
To request a replacement, customers must provide:
- A complete unboxing video.
- Clear photographs of the issue.
- Photos of the original packaging.
Failure to provide the required evidence may result in rejection of the claim.
Size Exchanges
Please carefully check the size chart before placing your order.
We do not offer free returns or exchanges for:
- Incorrect size selected by the customer.
- Personal preference.
- Change of mind.
Customers wishing to order a different size must place a new order at their own expense.
Return Policy
Due to the nature of our products, we do not accept returns for products that are:
- Not defective.
- Not damaged.
- Correctly delivered as ordered.
Returns are accepted only in cases where the product is damaged, defective, or incorrect.
Replacement Processing
Once your claim is approved, a replacement order will be arranged. Processing times may vary depending on product availability and shipping timelines.
Important Notice
Customers are strongly advised to record an uninterrupted unboxing video when opening the package. This video is required for most damage, defect, or incorrect product claims.
Contact Us
For any return or replacement requests, please contact our support team using the contact information available on our website.
Zarvela reserves the right to modify this policy at any time without prior notice.